Sherif Anwer

Oct 2013 Till December 2016   The Egyptian Company for Mobile Services "Orange" Specialist, Call Center -  Enterprise, Customer Service.   · Answering customer's inquiries, responding to complaint and building up customer loyalty to increase customer satisfaction. · Record all details of customers inquiries for statistical and analytical purposes · Assist customers in ordering and fulfilling their product requests. · Coordinate with Credit Department by taking promises from companies concerning their monthly bills late payment. · Responsible for reporting to the Technical Department any complaints concerning network problems.    · Assisting Enterprise Customer Support in work load · Up-selling new products · Technical supporting some hardware devices as access cards, Blackberry   Sep 2012 - Sep 2013   Vodafone, Egypt Customer Care Consumer Credit · Contacting the customer in case of high usage · Handling and solving all account billing problems · Handling all customers complaints regarding their bills · following the customers in case of payment deal · Employee of the Month May 2013 · Employee of the Month July 2013     Jul 2010- Sep 2012   Vodafone, Egypt Customer Service Representative /High Value   · Answering all customer inquires   · Handling customer's complaints  in high value escalation team · acting as a floor spoc · Supporting new comers · Acting as a Trainer for the new comers · loan incompliant team for 6 Months   · oan in training team for 3 Months · achieving the KPI'S every Month   Jul 2009- Jun 2010 Cherries, Casual Wears Sales Manager · Supervising all branches work and selling target · Coordinate with suppliers to receive the products on time and with needed designs