Mahmoud Mohamed

- Strong background in CCNA and MCSA, with Three years of help desk experience providing software, hardware, client/server, Cloud and networking technical support. - Success working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues. - Ability to communicate effectively with technical and non-technical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.