Anna Kozlova

Good afternoon! My name is Anna! I am a migrant from Ukraine, from the city of Odessa. My work experience is over 4 years. These are mainly sales or office employees. I am a confident user of office programs, in particular 1C, Bitrix, Google spreadsheets. I know English at the everyday level, basic French, I am professionally proficient in Ukrainian and Russian. During the period of my career, I often took training and advanced training, including: Courses "Time management" and training in sales skills. At the moment I will consider all job offers. For understanding, I add my work experience in chronological order. In Ukraine, I worked as an online store manager from 01.2020 to 02.2022. Internet-shop "Household goods". My duties included: - Registration of customer orders from different sites (prom.ua, website, Viber, Facebook); - Carrying out payments in 1C; - Carrying out incoming invoices; - Consulting on the assortment of the store; - Drawing up tables, graphs. From 02.2019 to 01.2020 I worked as a branch employee at Privat Bank. Responsibilities for this position: - Bank customer service from 04.2018 to 01.2019 "Monsterleads", Kyiv (Outsourcing contact center). Vacancy contact center supervisor. Duties: - Control of sales managers on the implementation of sales plans, work on the script, the rules of communication with the client); - Listening to calls, grading; - Training new employees; - Conducting group meetings; - Completing employee schedules "Monsterleads", Kyiv (Outsourcing contact center). contact center manager from 01.2016 to 04.2018 (2 years 3 months) "Monster leads", Odessa (Outsourcing contact center) - Receiving calls from clients; - registration of orders; - counseling clients; - closing deals for the maximum crosssale